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I cannot open Minutes Matter...does anyone have any suggestions?
Thanks!
Tammy Taylor
Thanks!
Tammy Taylor
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Can you give us a little more detail? Are you talking about Studio Online or the desktop version of Studio? Are you on a PC or a Mac computer? Are you receiving an error message? 
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I am using the desktop version- PC....no error message...I click on the MM icon and the banner comes up as if it is going to open and then disappears...Comment
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Thank you Debbie! I will give that a try!Comment
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That did not work either??? I have not used the program in a while and I have purchased a new laptop....would that make a difference?Comment
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I did...Comment
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The only time I remember Studio doing this was when a customer with a Mac using Parallels and needed to correct her settings. I think there was another instance when the customer was on a large server and Studio could not find the My Studio Designs folder.
Is the My Studio Designs folder located under the C drive and inside the Documents folder? Studio should have been installed in the Program File (x86) folder, which is also under the C Drive.
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Yes, My Studio Designs folder is under the C drive in Documents folder...Maybe I should try to uninstall, reboot and then reinstall???
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Hi again Debbie. I have tried all I know to do in attempting to open Studio. I did want to mention that when the program appears to be trying to open it says: mm 3.6, release 2...Not sure if that is the most recent version...I have, of course, tried to download the most recent version from the customer hub but that will not work either....I have a client waiting on a space plan....any additional suggestions? Thanks so much for your help!!
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Attached is a screenshot...the banner always appears to be loading, cursor turns to a circle (thinking) and then it goes away....this may not help but I want to provide all the info I can. Thanks!Comment
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Are you using windows 10? Also can you find a file and try to open from a mms file not the shortcut. -
Tammy that is the current version of Studio. When you login to Windows your login has admin privileges right?
Also, try Anna’s suggestion. Try to open an existing .mms file and see if it will open Studio. -
Anna, just asked if I had cleared your licenses.... I just did that! Try to open Studio again. I have never had anyone experience this issue from over the limit licenses. They have always received an error message Limited Licenses.
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Ugh....No Debbie- no luck....So Anna, yes I did try opening up an mms file a few days ago and that didn't work...My Windows log in does have admin privileges...I have uninstalled, shut down/restarted and reinstalled....I just checked for windows updates- ran those, no change....This has to be something simple I am not thinking about...user error is also not out of the questions
Any more suggestions??
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Anna and I just got off phone and we want you to try to rename your Shapes folder to Shapes OLD. Then open Studio. Studio will automatically generate a new one. We think somehow your Shapes folder got corrupted. Did you copy your My Studio Designs or Shapes folder from your old computer and paste in your new computer? You don't have two Shapes or My Studio Designs folders do you?
FYI, You can find your Shapes folder in your My Studio Designs folder inside of My Documents or Documents.
IMPORTANT: make sure to never alter the contents or name of your Shapes folder.
P.S. You can't give us too much information. All info helps us when we are troubleshooting. -
Question when you installed Studio the first time to this computer did you do it from the link in customer hub?
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I did rename the shapes folder...I found the shapes folder in two different locations: 1) Program Files (x86)-Minutes matter-minutes matter studio-Shapes OLD (renamed)- the files are present
2) My Documents- my studio designs- the only folder is the Shapes OLD, renamed folder, but the folder is empty when I open it....Not sure if any of this matters?? Do you think we could schedule a phone call sometime today? Can I private message my phone number? Thanks again for all the help you guys!Comment
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We did not restore a backupComment
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I do not see a new folder...did not open and close Studio- can't open it to close it??Comment
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One "Shapes OLD" folder is empty and one is not....
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Here are 2 error messages I just received...
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No, not installed on a server...
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Do you guys ever use TeamViewer?
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Below is a Dropbox link for a Shapes folder. Download the file then copy/paste the WHOLE folder into your My Studio Designs folder (in Documents.) NOTE: I uninstalled Studio and reinstalled it from CustomerHub and before I clicked the icon to open Studio I checked the My Studio Designs folder and confirmed the Shapes folder had files and it did. So your Shapes folder in Documents should definitely have had files installed in the initial install.
IMPORTANT: Remove the word OLD from the Shapes folder in Program Files (x86) (Since it has files) Comment
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No change....
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oh my goodness so you copied and pasted the new shapes folder, the whole folder into your My Studio Designs folder and studio will not open.
Uninstalle studio,
make sure and delete the My Studio designs folder from my documents.
Reinstall studio.
Before you open studio paste the new shapes folder into My Studio Designs folder. Once you do this now open studio.
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