can't find my pictures

[Debi Pinelli]

I'm trying to import a picture from the attached file so i can draw a window treatment on it. When I open it in MMS, it only shows the fabrics, not the photos. I've never encountered this issue before. They all have the same jpg extensions

[Debbie Green Sutherland]

[Debbie Green Sutherland]

I understand now. Resave the jpegs and make sure you select jpeg as the type. There are several different types of jpegs. I would also rename.

[Debi Pinelli]

tried renaming. that didn't work. I just took a screen clip

[Debi Pinelli]

I tried uploading a 'list view' of the file and got logged out. it said my session timed out. It was literally 10 seconds. tried to upload to this post, and got same message.

[Debi Pinelli]

and it's asking me for my password prior to every post

[Anna Davis]

Yes you have to click remember me

[Debi Pinelli]

They are already saved as jpegs.and I renamed them. Debbie - do you see fabric pictures and room photos?

[Anna Davis]

Debi yes for some reason our computers sometimes lose the extension. Open each picture and resave them as jpegs and you should be able to see them at that point.

[Debi Pinelli]

tried opening, resaving with a different name. still don't see them.

[Debi Pinelli]

just tried importing pictures from other clients and it's just these three from that file that are not showing up. I've logged off, logged back on three times. tried saving with new names and changed extensions. frustrating, because I owe her renderings tonite.

[Debbie Green Sutherland]

As a test, try to cropping one of those photos just a little and save with new name. Are you using Irfanview?

[Debi Pinelli]

tried cropping. that didn't work. not using Irfanview, but I haven't used that for years and have never had this problem. what is it with me and technology?

[Debbie Green Sutherland]

Attach one of the jpeg file and let me try to open in Studio.

[Debi Pinelli]

[Bonnie Haugh]

I am having the EXACT same issue today. And I have never have a problem, have been doing it for years. I can import any photo from previous downloads but anything I tried to download today is not showing up. It's in the file in documents but when I do import photo, it isn't in the file. Strangest thing ever.

[Bonnie Haugh]

I am using a MAC. Sometimes I feel like the new Windows 10 update is not very stable. I wonder if that isn't causing the problem. Attaching the jpeg that I can see in my documents file but when I try to import to studio, it isn't there. Downloaded in three different locations and edited as well.

[Debbie Green Sutherland]

Hi Bonnie, That is so strange! I am not hearing of people having this issue with Windows 10. Are these photos from your phone or saved from the internet? You’re using Parallels right?

[Anna Davis]

I will work on my parallels and see if I have any problems on windows 10

[Lisa Harris]

I am having the same issues - did anyone figure this out? I have emailed support but have not heard back yet.

[Lisa Harris]

Ok I'll try that next time.

[Debbie Green Sutherland]

Great, thanks for letting us know. I had another person with the same issue and she was rotating 360 and then she changed the extension to jpg and it worked. And it is much faster to just change the extension.

[Lisa Harris]

I'll try that next time. Thank Debbie.

[Merlyn]

Is there something about the way you saved the original photo or the source where you found it? Sometimes on the Internet the images are protected and it seems that you're saving it successfully but it doesn't appear in your folder or your desktop. Also, what is the file extension of the original mage that was saved? Even though you cropped and renamed it, it might be invalid from the get-go.

[Merlyn]

Lisa, is your default photo extension HEIF? is it an iPhone?
see this article for more info: https://support.apple.com/en-us/HT207022
I was posting as your post was loading... this may not apply

[Lisa Harris]

Merlyn - It is an iphone. Do you mean default on my phone? The photo was downloaded from icloud.

[Merlyn]

Yes, if your phone saved the photo in a format that is not recognized by Studio, that could be your problem