Support Number

[Anna Davis]

Great job it is amazing how many things Studio can be used for. Thinking outside the box is so important in our job.

[Debbie Green Sutherland]

Wow Linda, I ditto Merlyn’s comments! That’s a great idea.

[Merlyn]

Wow, Linda!! That's phenomenal! Great job!

[Debbie Green Sutherland]

Hi Sarah,

I’m so sorry. The one 800 number has been down for some time. I’ve been working on that often and on. There’s some kind of verification issue that I’m having trouble getting confirmed.

I replied to another email you sent. Let me know how I can help you.

[Sarah Pena]

Anyone else experiencing issues contacting the main number 800-343-0616 ?

[Debbie Green Sutherland]

Hi Lisa,

Are you still experiencing the same issue with Studio closing when you try to save? If so, when did it start? Did you get a new computer? Also, you could try uninstalling Studio and then download Studio from your CustomerHub account. I will send a separate email with those credentials....

[Lisa O'Brien]

When i open studio and begin working (importing a photo or start drawing) Studio will shut down. This happens more often than not over the last year, maybe more. I am running windows 11.
I have tried doing the repair download, using Firefox to not luck.

[Debbie Green Sutherland]

Hi Lisa,
So sorry for the delayed response. My sister-in-law passed away late Thursday night, and I am her only living relative.

Does this happen every time you try to import a photo?...

[Debbie Green Sutherland]

Hi Linda,

You can redirect DuckCapture to save on the Desktop. In DuckCapture > Click Advanced Option (Right Bottom) > Click the Output Tab > Click either the Ask for Name or Automatic Save to Folder option. See Screenshot.

...

[Linda Rau]

Having an issue with Duck Capture. When I would snip a photo to use in a rendering, it always saved it as a snap on the desktop and then I would rename it. When I snip something now and save it, I can't figure out where it is....

[Debbie Green Sutherland]

Hi SuElyn,

Even though we spoke yesterday afternoon I wanted to go ahead and post a response here so others could see it.

I helped SuElyn set up a redirect in the “folder tab” in her Microsoft Remote Desktop app straight to the folder she was trying to access. She had been...

[SuElyn Chase Veitch]

I'm having 2 issues with my MM Studio.

1) I have a new job. I set up a folder for the new job on my Drop Box, but when I go into Studio and try to download the photo from Drop Box, it shows all my other folders, but not the new folder. It shows on my MAC drop box, but not on the dropbox...

[Debbie Green Sutherland]

Great, thanks for letting us know!!

[Claire Herne]

I imported a photo into a client's file. Its the right way up on files, but when I import it into MMS it's upside down
I can rotate it File and turn it upside down hoping that would fix it but it's still upside down in MMS.
I can't find a rotate or flip command in MMS - can anyone help...

[Claire Herne]

Something worked because its the right way up now! Thanks!