Reinstall Studio to new computer

[Rebecca Gagliano]

I just got a new laptop and uninstalled Studio from the old one. Installed it on the new one and when I try to activate it, I get a message that the amount of licenses is limited. What do I need to do?

Thanks,
Becky

[Debbie Green Sutherland]

Hi Becky,

I have cleared your licenses, you'll be able to activate your Studio software now. Also, I have changed your username and password to our system default. I am sending those credentials in an email to you now.

[Rebecca Gagliano]

Wow, thank you! What quick service!

Becky

[Debbie Green Sutherland]

You're very welcome! Have a great day!

[Megan Morgan]

I'm having the EXACT same issue. Debbie please help, my 30 day trial has expired and I need to get back to work!

[Debbie Green Sutherland]

Hi Megan,

I have cleared your licenses. Were you receiving the error message Limited License? Also, did you get a new computer with Windows 10? Wanted to update your record in our database.

[Megan Morgan]

Yes, limited license message and new laptop with Windows 10. Thanks for getting me fixed so quickly!!

[Debbie Green Sutherland]

You're so welcome! Glad you're all set.

[Jennifer Collins]

Hello All,

I don't know if this is the best place to request help... Studio is asking for my serial number and when I copy and paste from customer hub it says it could not connect to activation server. I am online but when I try Offline Activation it wants two codes? Activation Code and Activation Serial Code? And, the email button opens a blank tab. I've even uninstalled the program, turned off pop-up blockers and virus protection, downloaded, reinstalled and restarted my computer.
I'm out of ideas and desperate - Please Help!

[Debbie Green Sutherland]

Hi Jennifer,

You're in the perfect place to ask questions. It looks like our activation server is down. I will call and put in a support ticket. Hopefully, they will have it back online very soon.

[Debbie Green Sutherland]

Hi Jennifer,

Our activation server is back online.

[Wandra Cain]

Hello Ms. Debbie ,
I have a new computer and I am trying to reload the program having trouble it says i need activation code and activation serial code , please help

[Anna Davis]

Your serial number is located on customer hub. I also E-mailed you your sign in information for customer hub

[Debbie Green Sutherland]

Hi Wandra,

I have also cleared your licenses. You can activate on two computers.