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Studio Keeps Asking for Serial Number on Windows 8 Computer

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  • How To's ~ Studio Keeps Asking for Serial Number on Windows 8 Computer

    I downloaded MM and did the 30 day trial version, which put the Raspberry Icon on desktop. When I purchased, I logged into Customer Hub, found my serial number and used it to sign in. Now, every time I click my Raspberry Icon to sign in, Its asks for my serial number and activation code. I don't know the activation code anymore and it doesn't seem right to have to do this every time. I'd like to be able to just select the icon and open my program on my computer. What's my problem and how do I fix this? Thanks!

  • #2
    Hi Sandy,
    Yes windows 8 can give problems.

    Windows 8 solutions for install if you already have it installed go ahead and uninstall and follow the directions below.

    Turn off your virus protection
    Download Firefox
    Change your security settings
    Right click on the start button
    Click on "Control Panel"
    Click on System Securities
    Click on "Change User Account Control Settings "(first line on the right)
    Slide the bar to the bottom
    Click OK


    Sign into customer hub https://minutes.customerhub.net/

    Once you're signed into CustomerHub >
    Click My Account > click on the link to download the program
    Once Studio is installed Studio > right click on the raspberry
    Click Troubleshoot Compatibility
    Click Try recommended settings
    Reboot your computer for the settings to save
    Sign into CustomerHub/My Account" right click copy serial number
    Open Studio Click at the serial number with your mouse, right click paste
    Click activate



    http://www.minutesmatterstudio.com/f...talling-studio

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