Webinars ~ Sign In Problems

[Anna Davis]

Make sure Java is current and installed on your computer:
http://www.java.com/en/download/index.jsp

If you encounter problems signing in to a live webinar:

• read this: http://support.citrixonline.com/en_U...iles/GTW110001
• Call GoToWebinar Tech Support: (888) 259-8414
• Internet Explorer 9 can create a conflict with GTW: Solution: Tools > Internet Options > Security and un-check the box (enable protected mode).
• Login in FireFox browser, this browser has fewer problems when logging into a webinar

Can't Hear?

• Click on Phone icon OR, Click on VOIP (to use your computer's speakers )
• Make sure your sound is not muted
• Can't Hear? Need Help with Speakers?

No Confirmation Email? If you auto-registered and did not receive your webinar invitation via email please email immediately!)

webinar@minutesmatter.com

or use Twitter hashtag #mmwebinar

(To use our live feed in Twitter, simply Tweet a question or comment and include #mmwebinar in your Tweet. To view other Tweets type #mmwebinar in the Search window.)

Before the webinar starts we also have live "Chat" on so we can quickly give you the link and you can be up and going. If the webinar has started we sometimes turn off live chat but before it starts we try to be there for you.

[Merlyn]

Re: Webinar Live "Sign In Problems"

plan to log on to our webinars at least ten minutes ahead of starting time so that if you encounter any problems, you have plenty of time to download any software that might need updating or resolve connection issues.

watch this little video for how to join and what to expect
http://support.citrixonline.com/en_U...ideo/GTMV00012

keep reading Anna's post for more information....